The Provisioning Officer is responsible to receive and act on customers’ requests for terminal/SIM card/services activation/deactivation/modification in a timely manner to ensure company does not sustain unwarranted costs.
In addition, they are responsible to ensure that the company’s electronic systems and online platforms are correctly updated and services activated are accurately recorded.
Main Duties and Responsibilities
Handle all service provisioning activities for existing and possible new services offered by the company.
Commission and decommission SIM cards
Issue PrePaid Calling Cards
Manage and conduct LRIT tests and certification
Maintain a very good knowledge of the company’s products and services
Manage and issue documentation as applicable (e.g. Accounting Authority Agreements, Shore Based Maintenance Agreements, Activation/Alteration/Deactivation reports)
Manage all internal and external platforms related to provisioning of all services and products offered by the company.
Participate in the On-Call Rotation Schedule, to handle after office hours requests from customers in accordance with the company’s applicable procedures and SLAs. (
Close cooperation with other departments in order to troubleshoot and resolve any issues reported by customers.
Ensure the company database(s) are kept up to date
Qualifications
Excellent knowledge of the English Language.
Good communication skills (written and oral).
Good knowledge of MS Office.
Computer literacy.
Logical thinker and the ability to work alone.
Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines.
The ability to work under pressure and to tight deadlines.
Good organizational and time management skills.
Customer service orientation.
Able to multitask.
Administrative skills.
Organizational skills.
Prioritization skills.
Able to communicate and cooperate well with other departments.
A keen eye for detail and a results driven approach.
A Degree in Business, Management or adequate experience in a similar position.
