Job Purpose

We are seeking for a highly motivated individual to join our team as a Pre-Sales Engineer who will work with the sales team, acting as a solutions engineering expert in all pre-sales activities, including customer meetings and presentations, preparation of detailed scope of work and other related activities.

The Pre-Sales Engineer will also assist the Company’s internal resources in engineering and offering bespoke solutions to customers based on collected information and applicable technologies available.

Main Duties and Responsibilities

• Works closely with the sales team to prepare suggestions and presentations specifically addressing customer needs and ensures the solution design is aligned with business requirements.
• Records and clearly documents customer requirements.
• Proposes the technical solution according to customer requirements, evaluates the degree of customer satisfaction and proposes solutions for maximum value for both customer and business.
• Ensures to document and report to the Technology teams any necessary changes required to our solutions and products following feedback from the customers to meet their requirements and/or market needs.
• Actively supports customers with technical issues that may arise by implementing the chosen solution. Troubleshoots and conducts root cause analysis. Identifies and provides timely solutions wherever possible.
• Ensures the contribution of all interested parties on behalf of the client. Adapts the proposed solutions as necessary to ensure appropriate support.
• Provides guidance and professional development to team members or other departments to enhance their knowledge of the Company’s products, know-how and technical sales skills.
• Indirectly seeks to further develop sales opportunities for the Company. Works with the sales team to ensure effective coverage and monitoring of these opportunities.
• Monitors customer support for proposed technical solutions during the sales process and notifies relevant individuals or groups of potential risks and the risk of unsuccessful completion of the agreement.
• Maintains in-depth knowledge of the services and products offered and suggests improvements or changes based on market needs and/or comments of existing and potential customers.
• Reproduces, when possible, and registers software functionality issues. Works with the software rebuilding department prioritizing customer requirements to resolve the issue in the next release.
• Delivers all the necessary technical information to the various departments of the company once a sale has been completed or a contract has been signed.
• Continuously communicates with customers. Properly manages expectations to avoid escalations.
• Supports relevant customer service teams with technical solutions to new project/contract implementations.
• Helps the Sales team and other groups such as marketing with technical queries as required.
• Describes the core content for technical manuals, and instruction manuals for users and administrators for the services and products provided by the company.
• Maintains good communication and cooperates well with other departments.

Qualifications

• A Degree in Computer Engineering, IT, or related disciplines and/or adequate experience in a similar position.
• Good Networking experience and knowledge.
• An ability to communicate technical information to non-technical staff in a way that is easy to understand.
• Excellent knowledge of the English Language.
• Excellent communication skills (written and oral).
• A logical thinker and the ability to work alone.
• Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines.
• The ability to work under pressure and to tight deadlines.
• Good organizational and time management skills.
• Customer service orientation.
• Honesty and reliability.
• Administrative skills.
• Prioritization skills.
• Analytical skills.
• A high degree of professional ethics and integrity.
• A keen eye for detail and a result-driven approach.
• Experience in the Maritime industry will be considered as an advantage.