Reliable Service

When buying a Thrane & Thrane product, you buy more than just a set of boxes. You know that it has been constructed to last, but you are also confident that if anything happens, you get fast and reliable service all over the world from the network of Thrane & Thrane Distributors, Thrane & Thrane On board Service Center network.
Tototheo Trading Ltd is proud to be one of the first OSC CENTERS approved and trained to carry out service and repairs for all Thrane & Thrane users/Distributors who request our assistance. Please contact us for any support you may require.
 

Kindly find below description of the OSC Center. 

On Board Service Center - Reliable service anywhere in the World

From Seattle to Sydney – there is a Thrane & Thrane On Board Service Center in every major port in the world. And they are all capable of solving almost any problems at first attempt. If you need assistance, the service center can assist wherever you want, even on board the ship in the harbor of your choice. Apart from that, we are constantly expanding the network, and new certifications will successively be rolled out to ensure that Thrane & Thrane service is available exactly where our customers need it.
 
True Thrane & Thrane quality all the way through

All On Board Service Centers operate according to service levels that are strictly defined by Thrane & Thrane. You can always expect the highest standards of service with 24 hours notice. The service centres are also committed to assist any Thrane & Thrane distributors in securing world class service and fulfilling warranty obligations.
 
Service for all Thrane & Thrane products

The On Board Service Center network offers maritime service for all Thrane & Thrane, NERA, SAILOR and SKANTI products. No matter where or how you bought the equipment, you’re entitled to immediate service all over the world.The centres are able to service all maritime equipment that has been manufactured by Thrane & Thrane, NERA, SAILOR or SKANTI, regardless of actual label.
 
Uniformly high standards

There are five pillars of the Thrane & Thrane On Board Service Center network:
 
1) Manufacturer defined standards of service. By being certified by Thrane & Thrane a service centre commits itself to a set of service standards defined by Thrane & Thrane. That means that you can expect the same high service levels wherever the route may take your ship.
 
2) A comprehensive spare parts inventory. All On Board Service Centers are required to carry an extensive stock of selected spare parts from Thrane & Thrane. That is crucial in securing fast service. Furthermore, each centre has a direct line to the central Thrane & Thrane parts warehouse, where a complete selection of parts is kept in stock.
 
3) Constant training and information. Service engineers at the On Board Service Centers are carefully educated in the Thrane & Thrane product line. Thrane & Thrane constantly seeks to keep this training up-to-date and ensures that all service centres have the newest information.
 
4) Transparent terms and prices. The terms of the service you receive at the On Board Service Centers are the same all over the world. Warranty repairs, e.g. are handled in close cooperation with distributors. And everywhere you go you will know exactly what you are paying for when you settle directly with service centres.
 
5) Constant control and backup from Thrane & Thrane. Thrane & Thrane has defined control and backup procedures to make sure that all conditions are met by all On Board Service Centers.